1. Who Is Responsible for Processing Your Personal Data?
Kalenner is the controller, in the meaning of the General Data Protection Regulation ("GDPR"), for the processing of your personal data through our Service.
2. What Personal Data Do We Process?
Our approach to data collection is minimalist. We only collect data that is strictly necessary to provide our Service:
• Account Information: email address and name
• Service Configuration Data: descriptions of your services, experience, availability, and pricing
• Knowledge Base Content: documents, transcribed audio files, and other materials you upload
• Conversation Logs: interactions between your clients and your AI assistant
• Analytics Data: anonymized usage data (e.g., sources of client visits, booking statistics)
3. Why Do We Process Your Data?
• To provide our Service: account management, AI assistant, content generation, booking functionality
• To enable AI-powered features: Smart Agent, Smart Content, and Smart Business functionality
• To provide analytics: anonymized usage data for business insights
• To comply with legal obligations: responding to legitimate requests from law enforcement
4. Who Has Access to Your Personal Data?
• End Users (Your Clients): information you configure for your AI assistant will be accessible to anyone who interacts with your agent
• Amazon Web Services (AWS): our Service is hosted on AWS infrastructure within the EEA
• AI Model Providers: certain data is sent to third-party LLM providers for processing
• Law Enforcement: we may disclose information if required by law
5. Where Do We Store Your Personal Data?
All data is stored on AWS servers located in the European Economic Area (EEA). We do not transfer your personal data to countries outside the EEA except as necessary for AI model processing, at your request, or for legal claims.
6. How Do We Protect Your Personal Data?
We implement appropriate technical and organizational measures including encryption of data at rest and in transit, secure access controls, and use of secure AWS infrastructure. We keep your personal data for as long as your account is active.
7. Your Rights Under GDPR
You have the right to: access your personal data; rectify inaccurate data; erasure (in certain circumstances); restrict processing; object to processing; data portability; and withdraw consent at any time.
To exercise any of these rights, contact us at info@kalenner.com.
8. Important Limitations
You are solely responsible for the content you upload to your knowledge base. AI-generated output may contain errors or inaccuracies. You are responsible for reviewing any content before publishing.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on our website.
10. Contact Us
If you have any questions about this Privacy Policy, contact us at info@kalenner.com.